Shipping policy

At BoxKatana, we take great care in crafting and delivering each order safely and efficiently to customers worldwide. Please review our shipping policy below before placing your order.

Delivery Partners

We work with the following international and domestic carriers:

  • SF Express (SF International)
  • UPS
  • FedEx
  • China Post

The most suitable shipping method will be selected based on your destination, package size, and order value to ensure safe and efficient delivery.

Free Shipping

Free Worldwide Shipping on All Orders

  • Shipping Cost: $0.00
  • Supported Carriers: SF / UPS / FedEx / China Post
  • Worldwide delivery available

Notes:
In rare or special circumstances, we may contact you by email to confirm or adjust delivery arrangements.

Processing & Delivery Time

Handling Time (Handmade to Order)

  • 7 – 15 business days
  • Orders are handcrafted after purchase
  • Fulfillment days: Monday – Friday

Note:
Some high-performance or complex swords may require additional crafting time depending on the difficulty of the design.

Transit Time (Estimated)

  • United States Orders:
    10 – 25 business days (Shipped Mon–Fri)
  • Non-US / International Orders:

15 – 25 business days (Shipped Mon–Fri)

Delivery times are estimates and may vary depending on destination, customs clearance, and carrier conditions.

Shipping Rules & Important Notes

  • Most orders begin production within 24 hours after payment confirmation.
  • Orders are typically shipped within 1–2 business days after production is completed.
  • Custom orders may require 25–30 business days depending on craftsmanship complexity.
  • Estimated delivery times are provided by the carrier and are not guaranteed. Delays may occur due to weather, customs, or other external factors.

Order Changes & Cancellations

  • Order cancellations must be requested within 24 hours of purchase.
  • Once production or shipping has begun, cancellations are no longer possible.
  • Orders already shipped cannot be recalled or redirected.
  • Returned items must be sent to our designated warehouse after delivery.

Tracking

  • A tracking number will be emailed once your order has shipped.
  • Tracking updates depend on the carrier’s system and may experience delays.

Shipping Limitations

  • We do not ship to:

    • APO / FPO addresses

    • PO Boxes

    • Puerto Rico or US outlying territories

  • Local pickup is not available.

International Orders & Customs

  • International customers (non-US) are responsible for all customs duties, taxes, and import fees.
  • International orders may be subject to customs inspection, delay, or confiscation depending on local regulations.
  • BoxKatana is not responsible for items held, rejected, or destroyed by customs authorities.

Address Accuracy & Liability

  • Customers are responsible for providing an accurate shipping address.
  • We are not liable for packages lost or misdelivered due to incorrect address information.
  • Once shipped, orders cannot be redirected or retrieved.
  • We do not issue refunds for lost, stolen, uninsured, or confiscated packages. No exceptions.

Contact Us

If you have any questions regarding shipping or delivery, please feel free to contact us.

📧 Email: service@boxkatana.com
We respond to all inquiries within 1 business day.

Free shipping

Supports worldwide free shipping

Customer service

We can be contacted via email, live chat

Tracking

Track your order anytime

Secure payment

SSL encrypted secure payments